Shipment processing time
All orders are processed within 2-3 working days. Orders are not shipped out or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Your order will be delivered by SingPost's SmartPac (up to 3kg), Speedpost (up to 30kg) or equivalent delivery method. If your order weighs 3kg or less, you can choose SmartPac or Speedpost at checkout.
SmartPac (2-4 days to deliver) costs 3.40 - 4.70 SGD, and 10.00 - 16.00 SGD for Speedpost (1-2 days).
Orders of above 180 SGD (excluding shipping fee and GST) automatically enjoy free delivery.
Delivery delays can occasionally occur.
Shipment to P.O. boxes
e-RAS Pharma Singapore does not ship to P.O. boxes.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number.
e-RAS Pharma Singapore and RAS Pharma & Biochem Pte Ltd are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Tax, duties and import regulations
Our products are available to be sent to you even if you are outside Singapore, but we are not responsible for any customs duties, import taxes, government registrations nor licenses etc required by your government. All fees imposed during or after shipping are the responsibility of the customer.
To overseas customer, your order will be usually delivered by Fedex International Priority, Fedex International Economy or equivalent. e-RAS Pharma Singapore chooses most cost-effective delivery method for you. If you have any preferred way of shipping you want us to use, please inform us. We can follow your instruction as well.